Archive for the 'Customer Feedback' Category

Customer feedback welcomed

Tuesday, March 27th, 2007

We hear from our customers about how they are pleased with their custom order, and sometimes about a breakage or other problem, which we work on right away.

We wanted to use this blog to allow you to let other customers know about your experience by posting a customer feedback note. However, the spammers are relentless and have overwhelmed us to the point that we have had to turn off allowing comments for this blog posting.

We truly mean it when we ask you in our shipping notice to let us know how your product suits you. If you are happy, or if you need something resolved, please let us know. Write us at info@designsondemand.com or call 877-860-6847.

Margaret

Replacing faded dog tag backs

Friday, October 27th, 2006

In October 2006 we switched to a different style of dog tag so that we can avoid a faded-back problem we had in mid-2006.

We’d used a dog tag for years that accepted an imprint on the back. At first we didn’t need to do anything to it for longevity, but then we heard of fading (and replaced those tags) so we began using an automotive engine overspray for protection.

The base aluminum for the tags comes from a huge aluminum plant, so our supplier who coats the white side and stamps out the blank tags has no control or pull with them. Evidently the chemistry of the base aluminum, or some coating of its own, kept changing and we couldn’t foresee when or how to react with a new coating.

So you know, I made up a test solution for our tags that tried to approximate sweating, showering, and all the other factors a tag would get. Let’s see, it was equal parts oil, salt, and acidic vinegar. Anyway, it would show us within a day or so how the backing might react with the human body.

Anyway, we couldn’t foresee a chemical change or find a suitable protective coating that would always work, so we had to switch tag types for our tags that had something on the back. This is about 80% of all the tags we sell. The new tag has a white back which is *made* for imprinting, and it has a bonus in that we can imprint a full color photo on the back, whereas we used to affix a piece of mylar.

Like I said, we have replaced any dog tags made of the first type whose backs faded, but if there are others out there who haven’t contacted us, please do so.

Margaret