What is your return policy?
This rarely comes up.
If it is a mistake we made, we will gladly make it right and replace the product.
If it is a mistake you made, such as a misspelling or wrong date, we will try to help you out with a replacement and give a generous discount on a remake.
If it is a miscommunication, we will work it out with you. We try to avoid that situation by sending proofs of how we understand your order, asking for clarification when needed, etc.
We are a husband-wife team, so reaching a top decision-maker is not difficult with us.